Josie Parker with a bouquet given to her by Ann Arbor District Library board members to celebrate her 10th anniversary as AADL director. (Photo by the writer.)

During her director’s report, Parker spoke at length in praise of the library’s staff and their service ethic, saying ”that ethic is what makes this library a great library” and one she is proud to lead. The board passed a resolution recognizing her decade of leadership, citing a list of accomplishments that included the opening of three new branches and the library’s role in taking on the Washtenaw Library for the Blind and Physically Disabled and the digitization of the Ann Arbor News archives. Cake was served.

Earlier in the meeting as part of the board’s committee reports, Ed Surovell noted that for the first time in more than 15 years, the library staff doesn’t have sufficient information at this point to draft a budget for the coming fiscal year. Typically in March the board’s budget and finance committee, on which Surovell serves, will review the draft budget before it goes to the full board in April. That committee review process has been delayed because of uncertainties regarding future revenues, including funds the library receives from personal property taxes and penal fines.

Parker, who chairs the Michigan Library Association’s legislative committee, later told the board that she’s been spending a lot of time in Lansing, talking with state legislators and testifying in committee hearings about the importance of funding public libraries. She told The Chronicle that the budget process is expected to be back on track in April, after Washtenaw County’s equalization report is completed. That annual report is the basis for determining taxable value of property in the county, which in turn indicates how much tax revenue is collected by local taxing entities. The library board typically adopts a budget in May, for the fiscal year beginning July 1.

As part of another committee report, Prue Rosenthal noted that a new facilities committee had met to discuss the condition of the downtown building and what kinds of issues the board should be thinking about going forward. Board president Margaret Leary later clarified that the group met informally and that the committee hasn’t been officially created – that’s expected to occur with a board vote at the April 16 meeting.

Financial Report

Ken Nieman, AADL associate director of finance, HR and operations, gave a brief financial report for the month of February. At the end of the month, the library had an unrestricted cash balance of $11.179 million, and had received nearly 97% of its budgeted tax receipts for the fiscal year, which ends June 30, 2012.

Two items that are currently over budget – software licenses and Lcard/circulation supplies – are expected to come back in line by the end of the fiscal year, Nieman said. [The report indicates that to date, software licenses are $15,027 over budget, while circulation supplies are over budget by $2,723.][.pdf of financial report]

The board had no questions or comments on the financial report.

Committee Reports: Budget, Facilities

Two brief committee reports were given at the March 19 meeting. Ed Surovell reported from the budget and finance committee, in the absence of committee chair Barbara Murphy. He noted that at this time of year, typically the committee has received a draft of the budget for the coming fiscal year. [The AADL's fiscal year runs from July 1 through June 30.] The committee normally would review the draft, he said, then “pretend to fiddle around with it and send it back to have the crumbs brushed off” before bringing it to the full board for review and approval.

This year, however, there are some “imponderables,” Surovell said – certain unknowns related to future tax revenues. Until the revenue position becomes clearer, the budget is “playing possum,” he quipped. This is the first time in 15 years or more that the library doesn’t have a clear indication of its revenue outlook, he said.

In a phone interview later in the week with The Chronicle, AADL director Josie Parker elaborated on Surovell’s remarks. Every revenue source that the library has is uncertain, she said, including local property taxes, personal property taxes, and penal fines. So the staff is looking at how to handle a budget projection with a lack of real information, she said.

They’ll have a better idea in April, she said, after the county’s equalization report is completed. That annual report is the basis for determining taxable value of property in the county, which in turn indicates how much tax revenue is collected by local taxing entities. With that information in hand, the AADL staff will be able to prepare a draft budget for the board’s budget and finance committee to review and present to the full board at its April 16 meeting. The expectation is to adopt the budget formally at the May 21 meeting. Adjustments can be made as more information becomes available.

When asked about last year’s Ann Arbor Downtown Development Authority board decision regarding “excess” taxes captured in the DDA’s tax increment finance (TIF) district, Parker said “we would have preferred a different outcome.” At issue was the interpretation of a city ordinance about TIF capture in the DDA’s downtown district, and DDA board’s view that the city ordinance did not require the DDA to return money to taxing authorities in its TIF district.

Although the library board discussed the issue with its legal counsel, “we’re not pressing,” Parker said. She said the library had requested to have a conversation among all taxing entities about resolving future TIF distribution, but said it’s up to the DDA as to whether they want to have such a conversation. The legal position of the library on the question has not changed, she said. [For background, see Chronicle coverage: "Library Weighs DDA Excess Tax Decision" and "Column: Tax Capture is a Varsity Sport"]

Committee Reports: Facilities

At the AADL board’s March 19 meeting, Prue Rosenthal reported on a meeting of a new facilities committee that includes her, Surovell and Nancy Kaplan. She said the group discussed the condition of the downtown building and what kinds of issues they should be thinking about going forward. In a way, she added, “we are playing possum, too.” Rosenthal said she didn’t intend to be flip, but the work is just getting started. There’s a lot to do, and the committee will work with AADL staff to make sure the process moves forward in a thoughtful, careful way, she said.

Board president Margaret Leary later clarified for The Chronicle that the facilities committee hasn’t been formally created – that’s expected to occur with a board vote at the April 16 meeting. Leary said the three board members who will be on the committee had met informally at her request.

Director’s Report

This month, Josie Parker’s report began with an update on her efforts as the Michigan Library Association’s legislative liaison, and ended with some personal reflections after 10 years as AADL director.

Director’s Report: Action in Lansing, Funding for Public Libraries

As chair of the Michigan Library Association’s legislative committee, Parker said she’s been spending considerable time in Lansing meeting with state legislators and testifying at various committee hearings regarding the funding of public libraries. Of particular concern is the potential elimination of the personal property tax (PPT) and of changes in Renaissance Zone reimbursements that should be coming to libraries.

Another concern is that there have been ordinances passed in Monroe and Eaton counties that take revenues from state level penal fines – which are required by the state constitution to fund libraries – and divert those revenues to fund law enforcement. The penal fines in question include: firearms violations, hunting and fishing violations, dog law violations and traffic violations. The ordinances are redefining a fine as a fee, Parker said. The issue matters because penal fines can account for a significant portion of overall revenues, especially for smaller libraries. For one library in Eaton County, it’s as much as 25% of the budget. [The percentage is much less for AADL. For the previous fiscal year, AADL received $228,735 in penal fine revenues. The library has budgeted to receive $250,000 this fiscal year, out of a total $12 million budget.]

The sad thing, Parker said, is that these actions pit local governmental units, or departments within local governments, against each other as they vie for resources. The units have typically had relationships that were supportive and team-oriented, she said. But the economic situation has led to fussing over money, Parker said, and that’s hard to accept.

Parker said she’ll do her part to secure library funding to which libraries are legally entitled, but she won’t try to get funds that are meant for other organizations. She admires the library profession for not being aggressive, and for simply asking that governments respect the funding that libraries are supposed to receive. Unfortunately, she added, it’s time-consuming and takes energy to educate legislators on how libraries are funded. The funding process is complicated, she said. But the good news is that every legislator she’s spoken with has been willing to listen and ask questions.

Director’s Report: Valentine’s Day Project & VA Recognition

Parker noted that the library had been invited to participate in a program to make Valentine’s Day cards to send to patients at the Ann Arbor Veterans Affairs hospital and C.S. Mott Children’s Hospital. Children made more than 400 cards that were sent to hospital patients through the library, in partnership with Logan Elementary, Carpenter Elementary and Clague Middle schools. It’s a small thing, she said, but a meaningful one.

As a result of that program and other outreach efforts, the library has received two certificates of appreciation from the U.S. Dept. of Veterans Affairs. The library is a venue for meetings held for discharged VA patients with disabilities, Parker noted, and library staff help veterans access the Washtenaw Library for the Blind and Physically Disabled, which is managed by AADL. The Ann Arbor VA hospital has an outreach coordinator who’s very good and approachable, Parker said – nationwide, the VA has started to recognize that local outreach is important, as many patients who are discharged from VA hospitals remain in the community and unfortunately are younger, she said.

Parker praised AADL staff for their work, noting that a lot of effort goes into these programs, which are not typical for a public library.

Director’s Report: Reflections on Tenure

Parker concluded her director’s report by saying that she wanted to get a little more personal. She was proud to say that she was marking her 10th year as director on that day – it made her smile to say that, she said. The person in the director’s job has a lot to do with setting the direction of the library, Parker said. But no matter how much vision or passion that person brings to the job, if the rest of the staff isn’t aligned with that, nothing happens. ”I inherited good alignment, thank goodness,” she said.

Parker said she knew she’d embarrass some people, but she wanted to recognize the AADL staff. When she was offered the job as director, the first thing she did was walk into the office of Ken Nieman – AADL’s associate director of finance, HR and operations, who at the time was the library’s controller. He had tremendous responsibility for getting the library’s finances in order and putting internal controls in place, she said. [Financial issues under the library’s previous leadership included a deficit of nearly $1 million in 2000. Later that year, the library’s former financial director, Don Dely, was found guilty of embezzling $119,387 from the library from 1997 to 2000, according to a report in the Ann Arbor News.] Parker said she asked Nieman one question: “Will you stay with me at least a year?” He said he would, and has been there ever since.

Parker described Eli Neiburger, AADL’s associate director of IT and product development, as watching her grow into her job over the years. She said she appreciated his patience, and was thankful that “he’s waited me out.”

Parker also thanked human resources manager DeAnn Doll, noting that they’ve worked through three contract negotiation cycles together. Doll and another HR staffer – Jennifer Meunier – are a lot of the reason why the library hasn’t seen any union grievances, Parker said.

Also acknowledged was Karen Wilson, Parker’s administrative assistant, who “makes all this happen seamlessly every day,” Parker said, adding that Wilson doesn’t get as much praise as she deserves.

But the point isn’t simply to praise people at this moment, Parker told the board. It’s to acknowledge and explain how special the Ann Arbor library is – residents often don’t realize it until they move away, and discover that not every library offers the services and programs that AADL does.

Many of the AADL staff are pillars of the library’s service ethic, and in turn teach the younger staff to take the same approach so that over time, the service is consistent. ”That ethic is what makes this library a great library,” Parker said. She admires that ethic and is proud to be the leader identified with the AADL, she said. She thanked everyone who had anything to do with making the library this way.

Resolution Honoring Josie Parker

At the end of the meeting, board president Margaret Leary introduced a resolution honoring Josie Parker for her 10 years as AADL director. The two-page resolution highlighted accomplishments of Parker’s tenure, including construction of three new library branches – Malletts Creek, Pittsfield and Traverwood – as well as increases in circulation, cardholders, program attendance and library visits. [.pdf of board resolution]

The resolution was approved unanimously, and followed by a round of applause. The board then presented Parker with a large bouquet of flowers and cake to commemorate the occasion.

Present: Rebecca Head, Nancy Kaplan, Margaret Leary, Prue Rosenthal, Ed Surovell. Also AADL director Josie Parker.

Absent: Barbara Murphy, Jan Barney Newman.

Next meeting: Monday, April 16, 2012 at 7 p.m. in the library’s fourth floor meeting room, 343 S. Fifth Ave. [confirm date]

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John U. Bacon

When the Red Wings drafted Steve Yzerman in 1983, he was 18 years old, but he looked even younger – less a Boy Scout, than a Cub Scout.

But his baby face didn’t prevent him from notching a stellar 91 points his rookie season. Two years later, the coach named him team captain – the youngest in the Red Wings’ history – though he hadn’t really earned it yet.

Oh, he could score. In his twenties, Yzerman rattled off six seasons of 100 points or more – including 155 points in 1988-89. In the history of the game, only two players have ever surpassed that mark: Mario Lemieux and Wayne Gretzky. Not bad company.

Scoring will get you individual honors – that year, Yzerman’s opponents named him the league’s most outstanding player – but it won’t get your name engraved on the Stanley Cup. For that, a team’s best players have to do all the grimy little chores that don’t show up on a score sheet, only the win column – like playing defense. But defense was not Yzerman’s thing, and that’s why the Red Wings usually had good teams, but never great ones.

That all changed in 1993, when Scotty Bowman became the Red Wings’ head coach. Bowman had a remarkable record for coaching winners: He’d taken teams in St. Louis, Montreal and Pittsburgh to the Stanley Cup finals nine times, and won the Cup six times.

But Detroit hadn’t won the grail since Gordie Howe ruled the rink, almost four decades earlier. Bowman had his work cut out for him.

Bowman also arrived with a well-earned reputation for inscrutability. The legendary coach was so enigmatic, some reporters took to calling him, “Rainman.” But there was method to his madness: his headgames kept everybody on edge, which usually brought out their best.

No sooner had Bowman settled in Detroit than he started speculation that he was willing to trade the team’s star center. This shocking news sent ripples through the locker room, the city and even the state.

Bowman ultimately backed off, but Yzerman got the message. He started doing all those things that don’t win headlines, just games – like backchecking, grinding, and blocking shots. This shift in priorities cut his scoring in half – but doubled his value to the team.

He became a complete player – and a complete leader. He didn’t say much in the locker room, but when he did, everybody listened. And whenever new players wondered what it took to be a Red Wing, all they had to do was watch the 38-year old captain, one of the most skilled players in the league, take a knee to block a shot.

His younger teammate Kirk Maltby said, “When you see him blocking shots night after night, you can’t help but do the same yourself. Given all the things he’s gone through, you can’t ask for a better motivation to win the Cup.”

And those are just a few of the reasons why Yzerman’s name is engraved on the Stanley Cup, three times. That’s why his jersey is one of only six that hangs from the rafters at Joe Louis Arena. And that’s why he walked into the Hall of Fame on the first ballot.

You can call him an All-Star. A Stanley Cup champion. A Hall of Famer. But the most appropriate title is one he received early in his career, but grew into over two decades: Captain.

No one in league history has served longer – and no one did it better.

About the author: John U. Bacon lives in Ann Arbor and has written for Time, the New York Times, and ESPN Magazine, among others. His most recent book is “Bo’s Lasting Lessons,” a New York Times and Wall Street Journal business bestseller. Bacon teaches at Miami of Ohio, Northwestern’s Medill School of Journalism, and the University of Michigan, where the students awarded him the Golden Apple Award for 2009. This commentary originally aired on Michigan Radio.

Former Ann Arbor mayor Ingrid Sheldon, speaking to a leadership forum at Huron High School.

Some facts that students learned about former Ann Arbor mayor Ingrid Sheldon on Saturday: 1) She spent the first part of her schooling, through 7th grade, in a one-room schoolhouse on Earhart Road, 2) she thinks a large part of the mayor’s job entails cheerleading for the city, 3) she doesn’t take herself too seriously. This last fact was demonstrated as she pulled items out of a large “gift box” she’d brought, full of things she said would be useful for students in leadership roles – including a pair of yellow pompoms. And yes, she gave a little cheer.

Sheldon was keynote speaker at a leadership conference held Saturday at Huron High School. The event was organized by the school’s Interact Club, a service organization for  teens that’s affiliated with Rotary International. (Sheldon is a member of Ann Arbor Rotary, which sponsors Huron’s Interact Club.) About 40 students attended from Huron, Pioneer High, and several other local schools.

The Chronicle heard about this event via Emily Hsiao, a Huron senior whom we first met in January. Hsiao was one of the main organizers for Saturday’s leadership conference, held as part of National Youth Service Day.

Sheldon’s advice to students was practical: Leaders don’t have to be the people who have all the ideas and energy, she said. They just have to recognize and support those who do. She described a “spiral of leadership” as starting with one small thing you do, then learning about yourself, doing something more, building on every experience. In her own case, she said she started by volunteering with the Ann Arbor Jaycees, then got involved with the schools and finally in politics. A Republican, Sheldon served as a city council member from 1988 to 1992, then was elected mayor. ”I defeated the woman whose picture is in your program,” she quipped. (Next to Sheldon’s bio, where her picture should be, was a photo of Democrat Liz Brater.) Sheldon was mayor from 1993 to 2000.

So what else was in Sheldon’s box of leadership props? The collection included a book of jokes (sense of humor), a clock (punctuality), binoculars (vision), running shoes (keeping up), canned food (a “can-do” attitude), a diploma (education), and a toy phone that played a busy signal (perseverance). This last one was a tough concept to convey, since most students had likely never encountered a busy signal before.

[Editor's note: After Sheldon's presentation, students broke up into workshops, including one on journalism led by The Chronicle. There, we learned from students that, not surprisingly, they get most of their news from online sources. Yahoo News, USA Today and the New York Times were high on their lists.]

We couldn’t stay for the entire event, so we checked in with Emily Hsiao on Sunday to hear how the day unfolded. She reported that, as a service project, they collected 18 bags of trash from the school grounds on Saturday afternoon. They also brainstormed to come up with projects that address social issues – a “fit fair” for kids to learn about health eating and staying active, and an advice website for victims of dating abuse. “It’s amazing how kids can come up with this stuff with just a little encouragement!” Hsiao wrote in an email.

Some of the students attending Saturday's leadership conference at Huron High. From left: Jeremy Cohen (Huron High), David Wu (Saline Middle School), Douglas Yang (Huron High), Hao Hao Wang (Clague Middle School), Angela Song (Clague Middle School), Trisha Paul (Huron High). Standing: Andreas Hailu (Huron High).

But Rwanda? 

In 2007-2008, three local couples, well into their careers, traveled to the heart of Africa, landing in a country about half the size of Michigan. For differing missions, David and Valerie Canter, Andrea Sankar and Mark Luborsky, and myself and Rob Pasick stepped onto the warm black tarmac of modern Kigali airport, and began to work.

Over weeks and months, all of us trained people: doctors, officials, teachers, students, and researchers. In return, Rwanda trained us. We quickly learned things like how to make small talk before big talk, how to do the three-kiss greeting, and how to  establish trust before asking personal questions.

As Ann Arbor couples, we Linked/In, in real time. Rob and I happened upon Andrea and Mark on a hotel patio: “You’re from WHERE!!??” The Canters hosted me in their apartment on a recent three-week trip. We all returned to Ann Arbor profoundly changed by our experiences in this tiny sub-Saharan nation. I interviewed all of us recently, for this column.

But, wait, what about the genocide?

True, over one million died horribly at the hands of Hutu extremists in the 1994 anti-Tutsi genocide. Memorials are everywhere, and programs that promote “never again.” But it’s not true that Rwanda is dangerous. Rwanda has less political and street crime than any other African nation. By 1996, the government was on a fast-track to internal security, justice for victims, economic development, and good governance. Recent problems at the western border have not spilled across Rwanda’s borders.

Veteran Africa travelers are stunned at how modern, clean, stable, safe, and gleaming they find Kigali, the capital. Heads up, Ann Arbor: Once a month (Umuganda), six million adults stop what they’re doing, and work on infrastructure within their communities – cleaning, repairing, planting, weeding, and building.

The two major ethnic groups, Hutus and Tutsis, now live and work side by side, as citizens of one nation, not as tribes. Reconciliation there – anywhere – is not easy. Tensions are obvious to Rwandans (not us). But the government’s many creative attempts at ethnic unity (e.g. Umuganda)  have been effective. (Full disclosure: all six of us have become unpaid Rwandan good-will ambassadors.)

David and Valerie Canter, in Rwanda.

In 2008 Valerie and David Canter lived six months in Rwanda. Valerie, now teaching high school classes at Eastern Michigan University’s Early Alliance program on the campus of EMU, taught  English literature at a private secondary school in Rwanda – oddly enough, called Greenhills. She also worked at a public school for girls, called FAWE.

Working abroad is a fluid experience. Valerie  reports: “Sure, I taught my subject matter. But I connected more substantially by teaching  critical thinking skills. The students were used to reciting facts, not expressing and defending their opinions.”

Back in Ann Arbor, Valerie has struggled, like all of us, to reconcile the vast plentitudes in the U.S. with the stark poverty in Rwanda. She’s concluded that “there’s nothing wrong with having what you have, but it’s what you do with those things that matter.” Most primary school students are issued one pencil – for the year. She recounted how she and David reused pieces of tin foil the bakery used to package bread, “at least 20 times” before it finally fell apart.

Her husband, David Canter – a doctor, researcher and former head of Pfizer’s Ann Arbor research labs – worked  with the Access Project out of Columbia University. His original mission was to help the Access Project staff more effectively manage the small medical centers that dot the rural landscape.

Instead, he says, “I helped them develop a model for evaluating whether or not the centers were being effective.” And since only 500 doctors serve 10 million people, well-run centers are critical.

“How does this tiny nation make so much, of so little? Rwanda delivers very basic health care to its 10 million citizens for an insurance cost of two dollars per person per year!” David’s stay in Rwanda re-focused his own career. Now at the University of Michigan’s  William Davidson Institute, his work centers on refining business models of health care in the developing world.

Working in post-conflict nations is always an up-close experience, and quickly becomes personal. David continues: “The genocide became personal for us when Pat Pasick, Valerie and I accompanied a Rwandan friend, Celestin, to a village where his sister was murdered. Villagers at one of Rwanda’s 10,000  local justice courts, called gacaca, knew where she might be buried. We saw Glordia’s newly dug remains laid into a casket, then visited the pit toilet hole where she was dumped. In the crowd that followed us to the site, we met the man who very probably helped kill her, in 1994.” 

Rob Pasick leads a leadership workshop in Rwanda.

Rob Pasick – founder of LeadersConnect, an executive coach, and organizational psychologist – went to Rwanda for the William Davidson Institute at U-M’s Business School. His mission was to train Rwanda’s top 100 government officials in leadership skills, in three trips to the nation. On Day One, he got a loud and clear wake-up call. Training here would be really different.

“We started 4 hours late, which is customary,” Rob notes. “The training was kicked off by a speech from a Minister accompanied by several Uzi-armed soldiers who stood watch outside the conference room door.”

“Very quickly, though, I felt very much a part of the government’s mission. Leadership groups are very bound to each other, at the personal level. After two separate, exhausting day-long sessions, one group swept me up to attend a funeral, and another to visit a man’s wife in a hospital where she had just miscarried. That’s the level of care they have for one another. I learned a lot from them about work-life balance.”

Like the Canters, Rob’s work morphed quickly into a larger project. “I saw quickly that training second-tier leaders, like Secretary Generals, wouldn’t be effective unless we also trained their bosses (Ministers, including the Prime Minister).”

Patricia Pasick with her in-country director, Evas.

As a psychologist and writer, using my skills in Rwanda was a no-brainer. Showing up takes you much of the way. A contact, a phone call and a school visit is all it took to set up a pen pal project with some local schools (Pattengill in Ann Arbor, University Preparatory School in Detroit, and Ida Community Schools). I consulted to several schools about special needs kids, and drafted a book based on the personal stories of men and women leaders who established the current government.  

Then, a meeting with a Secretary General set in motion a government-sponsored program to bring a version of StoryCorps to Rwanda. The project – Stories For Hope-Rwanda – will collect and record family and cultural stories between elders and young people. Untold stories abound in Rwanda, and I’m aiming to write, record, and publish as many as I can. A sixth trip is planned in 2009.

Andrea Sankar and Mark Luborsky are medical anthropologists at Wayne State University, where Andrea is also the chairperson of the anthropology department. They made three trips to Rwanda for Family Health Alliance, an organization dedicated to improving and enhancing the health of women and families in resource-poor environments.

Mark Luborsky and Andrea Sankar with their team in Rwanda.

“Our mission was vague, to develop a HIV/AID program for people already diagnosed with the virus, and train local Rwandese to conduct interviews about why people follow or don’t follow their drug regimens.” 

Andrea continues: “In retrospect, the training of locals to conduct life stories was the most important thing we did. The Health Ministry now has an additional research tool.”

One of her lasting impressions was the Rwandese dedication to making things work, even in terrible poverty. “I saw such pride, purpose and dignity in the midst of impoverished conditions, like the absence of clean running water, or electricity. And the commitment to rebuilding the nation is incredible.”

Andrea tells the story of their co-worker, Emmanuel, who adopted four orphans after the genocide, adding them to the six he already had. “He’s a church leader, and weekend graduate student in nutrition. His mission is not to better himself, but the nation.”

“That’s another take-away for me after three trips to Rwanda. Leadership matters. Seeing such strong leaders in Rwanda rekindles my optimism in the U.S., with the coming new set of leaders.” 

Back in Ann Arbor, in these discomfiting months of economic turmoil, we all agree that Rwanda has much to teach the West about leadership, determination, equality, conflict-resolution, and getting through hard times. For Rwandans, it’s all about hard work and hope. Why not for Americans?

About the author: Patricia Pasick is a psychologist and writer who lives in Ann Arbor.