Stories indexed with the term ‘service call’

In it for the Money: Time with AT&T (Part 1)

Editor’s note: This column appears regularly in The Chronicle, roughly around the third Wednesday of the month. 

David Erik Nelson Column

David Erik Nelson

This installment of the column will be published in two parts. Mostly that’s because Nelson wrote too many words this month.

Listen: I’m fully aware that a healthy, employed man in a functioning industrialized democracy kvetching about his phone service is basically the canonical First World Problem.

In my defense, this is illustrative kvetching; c’mon, it’ll be fun!

I have AT&T for my home phone and high-speed Internet service. In September last year this service took a nose dive; suddenly my Internet connection would suffer hours-long periods of dropping, negotiating, reconnecting, then dropping again – a process that I could readily monitor, since my phone line was now so lousy with modem whistles that I could hear little else (although callers could hear me with crystal clarity, which made me sound somewhat prematurely demented as I hollered for them to speak up over all the damn noise). [Full Story]