In it for the Money: Time with AT&T (Part 1)

Doin' time with the phone company's customer service system

Editor’s note: This column appears regularly in The Chronicle, roughly around the third Wednesday of the month. 

David Erik Nelson Column

David Erik Nelson

This installment of the column will be published in two parts. Mostly that’s because Nelson wrote too many words this month.

Listen: I’m fully aware that a healthy, employed man in a functioning industrialized democracy kvetching about his phone service is basically the canonical First World Problem.

In my defense, this is illustrative kvetching; c’mon, it’ll be fun!

I have AT&T for my home phone and high-speed Internet service. In September last year this service took a nose dive; suddenly my Internet connection would suffer hours-long periods of dropping, negotiating, reconnecting, then dropping again – a process that I could readily monitor, since my phone line was now so lousy with modem whistles that I could hear little else (although callers could hear me with crystal clarity, which made me sound somewhat prematurely demented as I hollered for them to speak up over all the damn noise). [Full Story]

Land Use, Transit Factor Into Sustainability

Ann Arbor forum, second in series, includes unveiling of draft goals

How do Ann Arbor’s land use policies affect where people live and work, and the way they get from one place to another? What is the city doing to support sustainable approaches?

Joe Grengs Ginny Trocchio

Joe Grengs, a University of Michigan associate professor of urban and regional planning, and Ginny Trocchio, who manages the city's greenbelt program, were among the speakers at a Feb. 9 sustainability forum.

Issues of land use and accessibility were the topic of a sustainability forum on Feb. 9, the second in a series that’s part of a broader city sustainability initiative. During the forum, city staff also unveiled a set of draft goals for Ann Arbor related to four general sustainability themes: Resource management; land use and access; climate and energy; and community.

Wendy Rampson, head of the city’s planning staff, told the audience that the 15 draft goals were extracted from more than 200 that had been identified in existing city planning documents. The hope is to reach consensus on these sustainability goals, then present them to the city council as possible amendments to the city’s master plan.

Speakers at the Feb. 9 forum included Joe Grengs, a University of Michigan associate professor of urban and regional planning; Susan Pollay, executive director of the Ann Arbor Downtown Development Authority; Eli Cooper, the city’s transportation program manager and member of the Ann Arbor Transportation Authority board; Jeff Kahan of the city’s planning staff; Ginny Trocchio, who manages the city’s greenbelt program; and Evan Pratt of the city’s planning commission.

A Q&A followed presentations by the speakers and covered a wide range of topics, including thoughts on the proposed Fuller Road Station. The following day, Feb. 10, the city and University of Michigan announced plans to halt the initial phase of that controversial project – a large parking structure near the UM medical campus.

The topics of the series of forums reflect four general sustainability themes: Resource management; land use and access; climate and energy; and community. The first forum, held in January, focused on resource management, including water, solid waste, the urban forest and natural areas.

All forums are held at the downtown Ann Arbor District Library and are being videotaped by AADL staff. The videos will be posted on the library’s website. Additional background on the Ann Arbor sustainability initiative is on the city’s website. See also Chronicle coverage: “Building a Sustainable Ann Arbor,” and an update on the project given at the November 2011 park advisory commission meeting. [Full Story]

Man Fights City, Settles Pothole Damage Claim

Make Valentine's Day special: Report potholes at 99-HOLES

Almost exactly one year ago, on the rainy evening of Feb. 17, 2011, Chronicle reader Matt Hampel filed a 13-word Stopped.Watched. item about pavement problems on Huron Street: “Looks like southern lane of Huron west of Seventh has buckled. Police, flares.”

Happy Valentine Heart-shaped pothole

Is Ann Arbor the kind of city where even the potholes are heart-shaped? (Photo illustration by The Chronicle.)

A visit to the scene by The Chronicle found city crews wrapping up their work, filling in some potholes in both the eastbound and westbound lanes.

Unknown to The Chronicle at the time, another reader, Eric Wucherer, had encountered the potholed pavement on Huron Street that same evening, sustaining two flat tires.

And Wucherer was not the only driver to sustain vehicle damage due to the same set of potholes. As he described it in the web-based service request that he logged near midnight: “Pulled over behind someone with a flat tire from the same pothole, who was able to deploy their spare tire. With 2 flats, I got towed …”

Over the next few months, Wucherer filed a request under the Freedom of Information Act to obtain records of complaints made about potholes at that location. He filed a claim with the city’s board of insurance administration – it was denied. He filed an appeal of the denial – it was rejected.

Then Wucherer did something at that point in the process that no one else has tried in assistant city attorney Bob West’s recollection over the last 16 years: Wucherer filed against the city of Ann Arbor in the small claims division of the 15th District Court.

Under Act 236 of 1961, attorneys aren’t allowed to argue on behalf of clients in small claims court. But defendants in small claims court – in this case, the city of Ann Arbor – are allowed to demand that the case be removed from small claims to the general civil docket. And the city of Ann Arbor exercised its right to do that. That permitted West to handle the case.

The case was set up for West to argue, among other things, a standard governmental immunity defense on behalf of the city. But before Wucherer and West squared off – in a case that had been assigned to be heard by then-judge Julie Creal – the city offered to settle the claim.

And on Sept. 22, 2011 the city’s board of insurance administration authorized a settlement with Wucherer for $568.16. In his claim he’d asked for $750 to cover damage to tires, wheels and an axle.

In reporting this article, The Chronicle reviewed nearly a year’s worth of vehicle damage claims brought before the board of insurance administration. They included a range of vehicle damage – allegedly caused by potholes, garbage trucks, a police car, or falling tree branches.

After the jump we take a brief look at the defense the city would have made in court in the Wucherer pothole case, and the way the city approaches pothole repair, as well as some of the other types of vehicle damage claims. [Full Story]

AAPS Weighs State’s Impact on Budget

Also: board to go paperless; comment on Thurston teacher

Ann Arbor Public Schools Board of Education regular meeting (Feb. 8, 2012): At a meeting of the AAPS board of education with a relatively light agenda, trustees discussed the anticipated state education funding incentives revealed by Gov. Rick Snyder last week.

Christine Stead

AAPS board member Christine Stead. Across the table from Stead (and Deb Mexicotte, who's seated to Stead's right out of the frame) are board members Glenn Nelson and Susan Baskett. (Photos by the writer.)

Contending that any increases would do little to rectify the compounding losses of funding since the passage of Proposal A, trustee Andy Thomas summarized the state’s budget plan as: “One hand giveth and the other hand taketh away.”

Trustees also agreed to move to a paperless system of board documents. In other business, the board agreed to change the district’s liability insurance carrier, and joined an emerging advocacy group – the Washtenaw Alliance for Education.

Also at the meeting, the board heard from two sets of students, after making a conscious effort recently to increase student engagement at the board level.

The board also engaged in an uncommon back-and-forth with members of the audience, which stemmed from public commentary about a Thurston Elementary School teacher who’s been placed on administrative leave.  [Full Story]

Planning Commission Upholds A2D2 Zoning

| At its Feb. 7, 2012 meeting, the Ann Arbor planning commission voted unanimously against a rezoning request at 1320 S. University – reaffirming one of the decisions of the contentious, multi-year A2D2 initiative that was passed by city council in 2009. City planning staff had also recommended denial of the request, which will next be considered by city council. [Full Story]

UM, Ann Arbor Halt Fuller Road Project

| The University of Michigan has announced that it's pulling out of the proposed proposed Fuller Road Station – a city/University of Michigan parking structure, bus depot and possible train station located at the city’s Fuller Park near the UM medical complex. The city of Ann Arbor plans to continue with the rail station component of the project, although the lack of university participation will make the funding more challenging. [Full Story]

Totter Toons: Fuller Road Station

| The teeter totter guys make up headlines for a story about the news that plans have been halted for Fuller Road Station – a large parking deck that was to be built on a city-owned parcel designated as parkland, in partnership with the University of Michigan. The city of Ann Arbor still hopes to eventually build a multi-modal transit center on the Fuller Road site. [Full Story]

Action on Countywide Transit Still Paused

| At its Feb. 6, 2012 meeting, the Ann Arbor city council postponed for a third time a four-party transit agreement under which the AATA would transition to a governance structure based on a geographic area larger than the city of Ann Arbor. The council also approved a change to the Arlington Square planned unit development and approved a $90 million tentative award of contract in connection with the renovation of its wastewater treatment facility. [Full Story]

Column: Super Bowl Reflections

| What was the most exciting part of the 2012 Super Bowl? Not the football game or Madonna's halftime show, writes columnist John U. Bacon. Clint Eastwood's Chrylser ad was more memorable than anything else. [Full Story]

County Preps for More Restructuring

| At its Feb. 2, 2012 working session, the Washtenaw County board of commissioners were briefed on plans for additional restructuring of county operations, in the wake of retirements and dwindling resources. The board was also updated on negotiations with the Humane Society of Huron Valley to reach an agreement for a new animal control services contract. [Full Story]

DDA Reviews Mid-Year Financials, Parking

| At its Feb. 1, 2012 meeting, the Ann Arbor Downtown Development Authority authorized an annual management incentive for Republic Parking, the company under contract to manage day-to-day operations of the city's public parking system. The board also heard a complaint about the recent change from hourly to half-hourly billing for parking structures. [Full Story]

Sunday Funnies: Bezonki

| In February 2012, Bezonki takes us on a cosmic ride to find his furry minions. Are you strapped in? Do you play chesskers without mercy? Perhaps you are worthy of Bezonki's roasted marshmallows after all. [Full Story]

More Transit Plan Challenges at County Board

| At the Feb. 1, 2012 meeting of the Washtenaw County board of commissioners, commissioner Wes Prater reiterated concerns about a proposed countywide transit agreement. The county administrator also announced that corporation counsel Curtis Hedger is taking a three-month medical leave. [Full Story]

Medical Marijuana Licenses Up to Council

| At its Jan. 31, 2012 meeting, Ann Arbor's medical marijuana licensing board recommended licenses for all 10 dispensaries that had submitted applications. Two of the recommendations were conditional. The board also recommended a set of changes to the licensing ordinance. Ann Arbor's city council will have the final say on ordinance changes and the award of licenses. [Full Story]

Ann Arbor’s Ward 1: Cthulhu Council?

| In the November 2011 general election for Ward 1 city council, Democrat Sabra Briere ran unopposed. She was also unopposed in the Ward 1 Democratic primary. In November, a little less than 5% of Ward 1 voters wrote in the name of a candidate. The Chronicle asked intern Hayley Byrnes to find out what names people had written in on the ballots. [Full Story]

Column: Signing Day Insanity

| Columnist John U. Bacon looks at the stressful phenomenon of national signing day, and notes that for college football teams nationwide – including Michigan – recruiting has become a season-long affair. [Full Story]

Monthly Milestone: Draggin’ Tail, Dragon Tale

| In this February 2012 monthly milestone column, Chronicle editor Dave Askins reflects on dragons as related to a vignette from the end of the city council's second meeting in January. It involves caves, fire breathing – pretty much the standard dragon facts. He hints at a couple of new design changes that are in the offing. [Full Story]

Major Renovation of City Ballfields Planned

| At its Jan. 24, 2012 meeting, the Ann Arbor park advisory commission recommended a nearly $1 million renovation of ballfields in three city parks: Veterans Memorial Park, West Park and Southeast Area Park. PAC also got an update on how the city is addressing infrastructure problems at West Park. [Full Story]

Ann Arbor Shifts Transit Gear to Neutral

| At its Jan. 23, 2012 meeting, the Ann Arbor council again delayed action on a four-party agreement that would establish a framework for a transition of the Ann Arbor Transportation Authority to a countywide governance incorporated under Michigan’s Act 196 of 1986. The council also passed two symbolic resolutions – against a new state law denying benefits to same-sex partners and against deportation of immigrants who have community ties. [Full Story]

Transitions for Ann Arbor Art Commission

| Two new members, appointed earlier this year, joined the Ann Arbor public art commission at their Jan. 25, 2012 meeting. The group approved two projects: a sculpture by Oregon artist Ed Carpenter for the lobby of the Justice Center, and selection of local artist Mary Thiefels for a mural at Allmendinger Park. [Full Story]

Photos: Local Faces in Obama’s UM Crowd

| The Chronicle attended U.S. president Barack Obama's Jan. 27, 2012 speech at the University of Michigan with an eye toward spotting community connections. This photo essay records a few of those who turned out for the event, to hear Obama talk about affordability of a college education. [Full Story]

AAPS to Use Savings to Offset Budget Cuts

| At its Jan. 25 committee of the whole meeting, the Ann Arbor Public Schools board of trustees agreed to meet budget challenges this coming year partly by dipping into fund equity, but to consider bolder action the following year. Transportation was a major point of discussion as other members of a WISD consortium appear to be abandoning that arrangement. [Full Story]

618 S. Main Project Gets Planning Support

| At its Jan. 19, 2012 meeting, the Ann Arbor planning commission recommended approval of 618 S. Main, a proposed apartment complex on downtown's southern edge. Commissioners also approved an accessory apartment for a home on Waldenwood, and recommended approval of rezoning and a site plan for the Les Voyageurs parcel near Argo Pond. [Full Story]

Michigan Regional Transit Bills Unveiled

| Legislation was introduced in the Michigan legislature on Jan. 26, 2012 that would establish a four-county regional transit authority that includes Washtenaw County. The package of 17 bills also sets up a new mechanism for funding public transportation and roads. [Full Story]

In the Archives: Helping the Deserving Poor

| The first installment of Laura Bien's local history column after a three-month hiatus takes a look at the history of the Ypsilanti Home Association. It was a charitable organization that provided assistance partly based on their members' assessment of the people they were asked to help. Those deemed unworthy were denied assistance. [Full Story]

Transit: Ridership Data Roundup

| During the pause in the Ann Arbor city council's discussion about a transition of the Ann Arbor Transportation Authority to a countywide governance, The Chronicle provides a round up of bus and train ridership statistics for the better part of the last decade. [Full Story]

UM’s Business of Research, Academics

| At its Jan. 19, 2012 meeting, the University of Michigan board of regents got an update on UM's research program and approved a major expansion of its health system into Wayne County. The board also heard from several faculty members who oppose the potential unionization of graduate student research assistants. [Full Story]

Transit Issue Raised at County Board

| At its Jan. 18, 2012 meeting, the Washtenaw County board of commissioners heard concerns from Ann Arbor city councilmember Stephen Kunselman, who spoke during public commentary about a proposed countywide transit authority. Commissioners approved consolidation of Ann Arbor and county 911 dispatch operations. They also got an update on the process of relinquishing control of the local Head Start program. [Full Story]

AAPS Mulls Suing State over School Aid Fund

| At its Jan. 18, 2012 meeting, the Ann Arbor Public School board discussed the possibility of filing a lawsuit against the state of Michigan over the use of the state's School Aid Fund. The board also handled myriad internal organizational issues, at the first meeting since the terms started for two newly re-elected board members. [Full Story]

AATA in Transition, Briefed on State’s Plans

| At its Jan. 19, 2012 meeting, the Ann Arbor Transportation authority added $1.5 million worth of grants to the new Blake Transit Center project and authorized its first purchases of vans to provide vanpool service. Board members also received an update on state level regional transit initiatives. [Full Story]

Column: Finally, a Real Rivalry

| Columnist John U. Bacon reflects on the basketball rivalry between Michigan and Michigan State, which for the first time in decades is living up to its billing. [Full Story]

Ann Arbor Restarts Talk on Vehicle Idling

| At a Jan. 17, 2012 working session, the Ann Arbor city council received a presentation on a possible ordinance that would regulate unnecessary idling of motor vehicles. The goal of the legislation is to improve conditions in specific localized contexts like school drop-off and pick-up zones. [Full Story]

Mammoth Molars, Other Realia at the AADL

| At its Jan. 16, 2012 meeting, the Ann Arbor District Library board re-elected officers, approved a two-year lease for the branch at Westgate Shopping Center, and were briefed on a website terms-of-use policy. Staff also gave a presentation on AADL realia collections, including its popular art prints and new Science to Go kits. [Full Story]

In it for the Money: Going IMBY

| In the January 2012 edition of his monthly column, David Erik Nelson writes about the idea that we need to deal with the problems in our own backyard – not offload them as problems into somebody else's backyard. [Full Story]