A2: Economy

The Orlando Sentinal writes about how to deal with mortgage lenders when you’re trying to get help, and interviews Sheri Teodoru, CEO of CFI Group, a consumer-research and consulting firm in Ann Arbor. “I advise consumers to follow up in writing with the customer-service people they talk to. Send them a letter stating when the conversation took place and what was said. That way you have documentation that you spoke to this person.” [Source]