A2: Parking
The Beyond Just Mom blog has a tribute to Ann Arbor’s “parking people”: ”I don’t know if it’s the downtown development authority, the Republic Parking company, or just inherently happy employees, but I find these folks remarkably friendly when I pass through the gate. They offer a warm welcome, kindly request my payment, and send me off with a fond farewell. I’m genuinely convinced they love their jobs and want me to have a nice day: all the elements of great customer service. Makes me wonder if it would be fun to be a parking attendant. For a little while. So here’s to people who create something special out of mundane work by passing along a smile. You make my day.” [Source]