UM: Airlines

Forbes magazine published an op/ed piece co-authored by Amy Cohn, a UM associate professor of industrial and operations engineering, arguing against the so-called “Passenger Bill of Rights”: “We are by no means suggesting that the current situation is acceptable. Nor should the airlines be off the hook for these problems. But we should focus on a more fundamental question: Why are these tarmac delays happening in the first place?” [Source]