A2: Business

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CNN/Money reports on a consumer satisfaction survey conducted by Ann Arbor-based ForeSee Results, which showed high levels of satisfaction for Amazon, Netflix, QVC and Apple. The article quotes CEO Larry Freed: “These are the biggest retailers on the Web, and they’ve got the ability to invest in the Web channel and even meet the price points that consumers are looking for in this economy. Smaller and midsized e-retailers may not be so lucky.” [Source]