How to Report Ann Arbor Sewer Backups

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The city of Ann Arbor has issued a statement about its emergency reporting process for sanitary sewer backups and water main breaks, in light of recent rains. For basement flooding, call the 24-hour Water Utilities Customer Service Center at 734-794-6333 to report the issue. Maintenance requests can be filed online using the city’s Citizen Request System – in Step 2 (Service Request Type), choose “Sanitary Sewer Issues” or “Water System Issues.”

In some neighborhoods, the city has been issuing vouchers that can be used to cover cleanup costs related to flooded basements. More information about filing a claim with the city is available online.