Not long after midnight, the Kerrytown neighborhood was treated to several tunes played by a group of folks Joe O'Neal had gathered up. Among the songs was "Danny Boy," performed by Chronicle editor Dave Askins. Joe's daughter, Heather O'Neal, guided performers by pointing to the notes as they played.

The Chronicle spent part of its New Year’s Eve – the midnight part – at a small gathering in Kerrytown Market & Shops. Owner Joe O’Neal credits Mary Cambruzzi, proprietor of FOUND Gallery, with the idea: Open up the building for a few people to toast the new year with champagne or sparkling juice, and give people a chance to ring in 2012 by playing the carillon.

We were able to join the small event, because earlier in the day on New Year’s Eve, I happened to run into Joe at the Ann Arbor farmers market.

As Joe and I chatted, he showed me a new alcove outside the building – with benches and a plaque – honoring Ginny Johansen, a former Ann Arbor city councilmember and farmers market supporter who died last year. We also talked about the success of this year’s KindleFest, which on one night in early December drew several thousand people to Kerrytown. The regular stores stayed open late, and the farmers market was filled with vendors – selling everything from holiday greenery to glühwein. The energy of the crowds was exhilarating, and made me wish for more events like that.

In that context, Joe mentioned the New Year’s Eve gathering later that night, and invited us to drop by and play the carillon. Though it’s been a small affair for the past couple of years, he sees the possibility for more. His vision 10 years from now is to draw 10,000 people to Kerrytown on New Year’s Eve. Maybe someone could build a sort of reverse Times Square ball, he said, that would shoot up instead of dropping down. There could be fireworks. And carillon-playing, of course.

His vision made me think of how some of the most special things in this town start small, with one or two people thinking just a little bit bigger. So in this month’s Chronicle milestone column, I’d like to share a few thoughts on that as we head into the new year.

Making Connections

Since launching The Chronicle in 2008, I’ve been struck by how our publication’s narrow focus – covering local government and civic affairs – actually cuts across a relatively large cross-section of this community. At some point, even people who have no ongoing interest in local government have some reason to brush up against it.

That interaction with government might stem from dissatisfaction about some action the city council or staff has taken – like eliminating the service of Christmas tree pickup. Or it might be prompted by someone’s desire to encourage the city council to take future action – like maintain funding for public art.

People who might otherwise never contemplate attending a public meeting might be drawn to attend a forum to find out what changes the city staff have planned for their neighborhood park. Folks who would ordinarily never show up to listen to city council deliberations might find themselves at a meeting being recognized with a proclamation honoring their achievements.

As we arrived at Kerrytown near midnight on New Year’s Eve, I thought about the cross-section of the community we typically chronicle. Joe is not exactly a usual suspect at public meetings, but we’ve encountered him for at least two reasons over the last three years. In his role as owner of O’Neal Construction, he was drawn to the community discussion of the future of the Argo dam – he was vocal about the fact that the concrete and steel dam his company reconstructed back in the early 1970s was still in good condition. Joe is also a driving force behind the Allen Creek Greenway Conservancy, and serves on its board.

The conservancy board’s president, Jonathan Bulkley, also attended the New Year’s Eve gathering at Kerrytown, along with his wife Trudy. Bulkley had been honored at a Sept. 6, 2011 city council meeting – the mayor read a proclamation honoring Bulkley’s contributions to the University of Michigan, the state of Michigan, the Great Lakes region and the nation. And Sept. 9, 2011 was proclaimed Jonathan Bulkley Day in Ann Arbor. Trudy has made her own mark in town – as “Mother Goose,” she regularly holds children’s storytelling events at Kerrytown Market & Shops.

Also participating in the Kerrytown gathering was Amy Kuras, an accomplished cellist who also rocked the carillon on New Year’s Eve with Auld Lang Syne. But regular Chronicle readers will probably recognize Amy’s name from our coverage of the park advisory commission – as a city park planner, she often gives reports to the commission at its monthly meetings. She also frequently leads public forums for special parks project in the city, like one held last year in preparation for work at Riverside Park.

The Next Big Thing?

So the cross-sectional slice of the community that Chronicle readers encounter isn’t as narrow as you might think, given the narrowness of our focus to local government and civic affairs. But events that include a wider swath of the community are invigorating, when people come together who might not ordinarily cross paths. That’s the appeal to me of events like KindleFest. It’s also the appeal of Joe’s vision – that a fairly intimate gathering to play the Kerrytown carillon could grow to a public New Year’s Eve celebration at Kerrytown.

Last year’s Water Hill Music Fest is an example of something that started with a small concept, and turned into an absolutely inspiring phenomenon. Paul and Claire Tinkerhess had a vision for a joyful neighborhood celebration, but their efforts crescendoed into a major community event. The day-long festival drew hundreds of people to that area to hear musicians who lived there perform on their front porches. It became an “instant classic” – it earned Paul and Claire one of The Chronicle’s inaugural Bezonki Awards. It also gave their neighborhood a name that both reflects and shapes its unique identity. And you couldn’t walk down the streets at Water Hill Music Fest without running into someone you knew – even if you didn’t live there.

I’m not a believer that big is inherently better. That’s one reason why I like the concept of Small Giants, Bo Burlington’s movement that encourages companies to be great instead of gigantic.

But a sense of connectedness – important for a strong, healthy sense of community – requires shared experiences. And I’m guessing that, for the most part, I won’t be able to get everyone in Ann Arbor to share the experience of sitting on a hard bench through an entire city council or county board of commissioners meeting.

So instead, I hope Joe follows up on his vision for a public New Year’s Eve bash. I’ll try to find a way to help make that happen.

About the writer: Mary Morgan is publisher and co-founder of The Ann Arbor Chronicle. The Chronicle could not survive to count each milestone without regular voluntary subscriptions to support our coverage of local government and civic affairs. Click this link for details: Subscribe to The Chronicle. And if you’re already supporting us, please encourage your friends, neighbors and colleagues to help support The Chronicle, too!

Huron Valley Ambulance supervisor Terry Pappas, working on New Year's Eve. (Photos by the writer.)

The ball in Times Square has dropped a couple hours earlier.

Now, Terry Pappas, shift supervisor at Huron Valley Ambulance, is on the line with an elderly caller who’s lying on the floor, unable to get back into her chair.

“I know you’re miserable,” Pappas comforts the caller, as they wait together for the ambulance to arrive.

And then, still lying on her side on the floor of her apartment, still audibly in distress, the caller musters a surprising bit of cheer. She offers Pappas the salutation of the night: “Happy New Year!” Pappas responds in kind. The caller tells Pappas she didn’t watch the ball drop – you know what’s going to happen, she says … it drops every year.

A few minutes later, HVA staff can be heard in the background. They confirm for Pappas that they’re on the scene, and Pappas and her crew move on to fielding other calls.

It was not by accident that The Chronicle chose to spend part of New Year’s Eve with Huron Valley Ambulance.

Recent labor negotiations between the city of Ann Arbor and the firefighters union have included discussion of how many responses firefighters make to various kinds of calls. The union has pointed out that their work includes considerably more than fire suppression calls.

They made roughly 250 responses to fires last year. But they also responded to over 3,300 medical emergency calls. [.txt file of "What We Do." Also, see Chronicle coverage: "Firefighters Speak Out, New Council Committees Formed"]

Our interest in getting a little insight into firefighter responses to medical emergencies was also piqued by a recent Stopped.Watched. item:

Library Lot

10:20 a.m. Woman lying prone on sidewalk next to construction fence on east side of street after fall. Cyclist in full road racing kit tending to her. Fire department and Huron Valley Ambulance on scene a few minutes later.

– observed by HD on November 14, 2009

And finally, there’s been a recent change to the way fire dispatch is handled for the city of Ann Arbor. On Dec. 1, Huron Valley Ambulance began handling fire dispatch for the Ann Arbor fire department, working out of the HVA dispatch center on South State Street, just south of I-94. The contracts necessary to make that change possible were approved by the Ann Arbor city council at its June 15, 2009 meeting.

Previous Fire Dispatch

If HVA now handles fire dispatch, who handled it before? But more importantly, what does it mean to handle fire dispatch?

Danny Blaszkiewicz turned back to the supervisor's desk to clarify some communication. Blaszkiewicz was providing support for ambulance dispatching.

A fire dispatcher is someone who tells the fire department when, where, and what vehicles to roll down the road. Obviously, average citizens don’t make a call to the fire department – they call 911.

The city of Ann Arbor’s 911 call center is located in fire station #1 across from city hall on Fifth Avenue. It’s currently being remodeled to accommodate co-location with the county’s 911 call center, with an eye towards possible consolidation. [Chronicle coverage: "County Reorganizes 911 Dispatch"]

Ann Arbor city council approved the roughly $50,000 expenditure for that remodel at its Dec. 7, 2009 meeting. The money will be reimbursed to the city from the 800 MHz public safety communications millage fund.

Even before the change to HVA as the fire dispatching entity, HVA was involved in some decisions to send firetrucks to a scene. Here’s a quick sketch of how it previously worked.

[Call]
↓
[911 center]
[fire-protection-related] →  [send firetrucks]
[any of 5 "auto-send" medicals] → [send firetrucks]
[any of 28 other medicals]
↓
[HVA]
[as medical information dictates] → [send ambulances]
[as medical information dictates]
↓
[911 center]
[based on HVA request] →  [send firetrucks]

Key to understanding that sketch is the fact that oftentimes firetrucks are sent to a scene not based on an assessment that there’s a fire danger – they’re sent in order to increase the chances that some medical first-responder can arrive on the scene fast enough to make a difference.

With six five fire stations distributed throughout the city of Ann Arbor, putting firefighters in play for medical responses reduces the time it takes to put someone on the scene who can begin to administer aid.

Emergency medical dispatch (EMD) protocol for "Falls" (Image links to higher resolution file.)

So reflecting on the Stopped.Watched. item about the woman who’d fallen on the sidewalk, the fire dispatcher didn’t send a firetruck because there was a fire that needed dousing. Rather, the medical facts of the call dictated that the fire department was dispatched to the scene.

Dispatchers don’t make that judgment based on whimsy. There’s a book of EMD (emergency medical dispatch) cards for various kinds of incidents – including a card for “Falls.”

It’s possible that the medical facts of that pedestrian fall were unclear, which would be enough to send the fire department on the call. Per the “Falls” card, “Level B Unknown Status” dictates that a category 2 fire department like Ann Arbor’s would be sent to the scene.

Current Fire Dispatch

The change in fire dispatch that started Dec. 1, 2009 results in a system that looks roughly like this:

[Call]
↓
[911 center]
[fire-protection-related or medical-related]
↓
[HVA]
[as medical information dictates] → [send ambulances and/or firetrucks]
[as fire protection information dictates] → [send firetrucks]

City of Ann Arbor firetrucks now roll when HVA tells them to. One efficiency that’s achieved is the elimination of a possible circularity – a call sent first from 911 to HVA, then back to 911 for fire dispatch. At the June 15, 2009 city council meeting, an additional benefit cited for HVA fire dispatch was a reduction in unnecessary responses made by the fire department to medical calls.

As comparative data becomes available – before HVA handled fire dispatch, and now – The Chronicle will follow up with a look at what differences, if any, emerge.

Heather Rossi took calls from Oakland County.

The contrast between rolling the Ann Arbor fire department or not emerged on New Year’s Eve in the following way: The Ann Arbor fire department was dispatched to the Fuller Road area – for an unconscious patient who’d possibly overdosed.

But Ann Arbor fire was not sent to the parking lot of the old Ann Arbor News building, where Ann Arbor police were already on the scene with a very cold patient who’d been drinking too much.

Drinking-related incidents, not surprisingly, accounted for many of the 78 calls received by HVA in the first 3 hours and 43 minutes of 2010 – that was the limit of The Chronicle’s stamina.

Two of those calls – one in Ann Arbor and the other in Ypsilanti – fit the following pattern:  A group of younger-sounding people, walking from one place to another, discover a stranger lying in the snow, who had been drinking too much; they stay with the person until help arrives.

HVA Fire and Ambulance Dispatch

When a 911 call is transferred to HVA, it goes to the “call-taker.” On New Year’s Eve that was Terry Pappas for all calls except those from Oakland County. Oakland County call-taking was handled by Heather Rossi.

Oakland County? HVA’s coverage area includes Washtenaw and all counties surrounding it. HVA operates as HVA in Washtenaw, Wayne, and Livingston counties. In other counties, it operates as a differently-named subsidiary, including Alliance Mobile Health in Oakland County. Depending on where the call comes from, an HVA call-taker answers the phone in a variety of ways – but when it’s a call that’s been relayed from the primary 911 dispatch, what those callers heard on New Year’s Eve was “Fire and ambulance, this is Terry.”

The call-taker uses the computer-aided dispatch (CAD) system to record information on location, the nature of the medical emergency and its priority. That information becomes simultaneously available to the rest of the team – handling a call is not a solo effort made by the call-taker.

The  communication to the ambulances and fire stations is handled by two additional people: the ambulance dispatcher and the fire dispatcher.

[ambulance dispatcher] ← [HVA Call-Taker] → [fire dispatcher]

Ambulance and fire dispatchers send vehicles rolling down the road based on the information that shows up on their screen, as keyed in by the call-taker.

On New Year’s Eve, the guy who was contacting the fire department for HVA was Alexander Pahany – a former firefighter himself, who is also an attorney. And dispatching ambulances that night was T.J. Hubaker – she was being assisted in that role first by Erik Youngblood, who was then relieved by Danny Blaszkiewicz.

Teamwork on New Year’s Eve

There’s an inherent teamwork built into the division of labor among the call-taker, fire dispatcher, and ambulance dispatcher. They communicate through information exchanged on screen – ongoing notes are keyed in on the status of any particular run. But team members also don’t hesitate to just talk across the room.

T.J. Hubaker dispatched ambulances on New Year's Eve.

One of those occasions of across-the-room talking came when Pappas set up the CAD system to roll over to a new set of “run numbers” for the new year. At midnight, the index was to be reset to all zeros, but the system began assigning the new numbers 7 minutes early.

Pappas called on her shiftmates to help track down the last run numbers before the premature switch, so that she could rectify the issue. And just before midnight, the numbers had been re-reset.

Pappas and her shift have a chemistry that is readily apparent as they spell each other on breaks, and resolve the inevitable unclarities of communication. It was the 8th New Year’s Eve in a row Pappas had worked with Hubaker. For Pappas it was her 13th New Year’s Eve shift for HVA.

In addition to the two call-takers and three dispatchers, also on duty on New Year’s Eve was the HVA 211 call-taker, Chrissy Wirts. The 211 line is for human services referrals.

Back to Fire Dispatch

It’s not just the medical calls that HVA dispatches for the city of Ann Arbor fire department (along with almost a dozen other area fire departments). When there’s a structure fire, it’s now HVA that dispatches Ann Arbor’s firetrucks to the scene.

Alexander Pahany was on fire dispatch duty.

HVA’s fire dispatcher on New Year’s Eve, Alexander Pahany, is a former firefighter, as is Pappas. And Danny Blaszkiewicz, who was Hubaker’s “wingman” on ambulance dispatch, is currently a firefighter.

But fire dispatch does not depend on the gut instinct of dispatchers who are cross-trained as firefighters. Similar to the EMD protocol card book for medical emergencies, there’s a card book for structure fires as well.

The CAD system is also programmed with several thousand different “cards” that were built to handle all the various scenarios for kinds of fires, their priorities, and the specific vehicles available at each of the six five stations in Ann Arbor.

Call center training at HVA takes 1-2 years. And that comes on top of paramedic training, which itself can take 1-2 years. All of the necessary training courses can be completed through HVA.

HVA also offers a free HVA Citizens Academy. The next 8-week program will be held on Wednesdays from 6-9 p.m. starting Feb. 3, 2010 through March 24, 2010. Registration information is available from Jason Trojan, HVA Community Relations Coordinator: jtrojan[at]hva.org.

Erik Youngblood handled some cabling issues. He was providing support for ambulance dispatch until Blaszkiewicz could arrive.